Privacy Policy for Coach|Catch

Last updated: 2023-05-12

This Privacy Policy explains how Coach|Catch ("we", "us", "our") collects, uses, and discloses your personal information when you use our website and services (collectively, "Services") We respect your privacy and are committed to protecting your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Reading this privacy notice will help you understand your privacy rights and choices If you do not agree with our policies and practices, please do not use our Services. By using our Services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

Personal Data We Collect

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. When you use our Services, we may collect the following personal information from you:

Email address
Name
Usage data

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

How We Use Your Personal Data

We use your personal information for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service
The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email or other equivalent forms of electronic communication, regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To protect and secure our Services and prevent fraud
To manage Your requests: To attend and manage Your requests to Us.
To comply with legal obligations and enforce our terms of service
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Legal Basis for Processing Personal Data

We process your personal information based on the following legal grounds:

Your consent to the processing, which you can withdraw at any time
The necessity to perform a contract with you or to take steps at your request before entering into a contract
Our legitimate interests in providing and improving our Services, protecting our users, and complying with legal obligations

Third-Party Services and Data Processors

We use third-party services to help us provide and improve our Services. These third parties may access your personal information to perform services on our behalf. We ensure that these third parties have appropriate technical and organizational measures in place to protect your personal information.

Lemonsqueezy (payment processing)
- We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Auth0 (user authentication)
Google Analytics (user tracking with cookies)
Microsoft Clarity (user tracking with cookies)

Cookies

We use cookies and similar tracking technologies to understand how you use our Services and to improve your experience You can opt out of non-essential cookies by adjusting your preferences in our cookie banner.

Your Rights and Choices

As a data subject under the GDPR, you have the following rights concerning your personal information:

Right to request deletion of the data — Request to delete
Right to be informed — Request to know
Access, rectification, and erasure
Restriction of processing and objection to processing
Data portability
Withdrawal of consent

To exercise your rights or request more information, please contact us at info@coachcatch.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements When we no longer need your personal information, we will securely delete or anonymize it.

Data Transfers

We may transfer your personal information to third parties outside the European Economic Area (EEA) When we do, we will ensure that these transfers are subject to appropriate safeguards in accordance with data protection laws.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@coachcatch.com.